Payment – Related Questions
Q: What payment methods do you accept for women’s fashion purchases?
A: We accept a wide array of credit cards, such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Moreover, we also support Apple Pay. When you reach the checkout, simply input your card details, and your payment will be processed in a secure manner.
Sizing – Related Questions
Q: How can I determine the right size for women’s fashion items?
A: We strongly advise you to refer to the size chart provided on each product page. This chart includes detailed measurements to assist you in selecting the ideal fit. If you still have uncertainties or require additional help, feel free to send us an email at [email protected]. Our customer service team will be delighted to offer guidance.
Order – Cancellation and Modification Questions
Q: Is it possible to cancel my women’s fashion order?
A: Yes, you have the option to cancel your order before it is dispatched. If you cancel within this timeframe, you are entitled to a full refund.
Q: Can I modify my women’s fashion order after placing it?
A: If you wish to make any alterations to your order, please get in touch with our customer service team promptly at [email protected]. However, if the order has already been shipped, modifications are not possible.
Delivery – Related Questions
Q: How long will it take for my women’s fashion order to be delivered?
A: The total time required to receive your order is the combination of the order processing time and the shipping time. For example, if you order a pair of women’s trousers, it generally takes 1 – 2 business days to process the order. Subsequently, it takes 7 – 14 business days for shipping. Therefore, you can anticipate receiving your order within 8 – 16 business days.
Q: Can I track the progress of my women’s fashion order?
A: Absolutely. Once your order is shipped, you will receive an email containing a tracking number. You can utilize this number to monitor the status of your package.
Return and Refund – Related Questions
Q: Can I return a women’s fashion item if I’m not satisfied with it?
A: Yes, we accept returns within 30 days from the purchase date. The returned items must be in their original condition with all labels intact. If the return is due to our error, we will reimburse you for the shipping costs. However, if the return is your responsibility, we will not cover the shipping expenses. For further assistance, you can email us at [email protected].
Q: How long does it take for a refund to appear in my account for women’s fashion returns?
A: After we receive the returned item, it may take up to 7 business days to process the refund and have it reflected in your account. This is because different payment providers have varying processing times.
Contact Information
If you have any other inquiries, please don’t hesitate to reach out to us.
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU STREET TAI KOK TSUI
Telephone: +852 44895711
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we will respond to you within 24 hours.