We provide a range of convenient and secure payment options to enhance your women’s fashion shopping experience. Here are the accepted payment methods:
Accepted Payment Methods
We accept the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay. Simply enter your card details at the checkout, and your payment will be processed securely.
What to Do If Your Credit/Debit Card Payment Is Declined
Place a New Order
If your payment is declined, you’ll need to place a new order. Unfortunately, we are unable to reinstate orders once a payment has been declined.
Conduct Necessary Checks
To prevent your new order from being declined, we recommend the following checks:
- Verify Card Details: Double-check that all the information on your card is accurate, including the expiry date.
- Enter Security Code Correctly: Ensure you enter the three-digit security code on the back of your card precisely.
- Contact Your Card Issuer: Your card issuer might have declined the payment. Since they don’t always inform us of the reason, it’s advisable to check with them or contact your bank.
- Try an Alternative Payment Method: If you’ve checked all the above and still encounter issues, consider using another card or a different payment method.
Next Steps
- 3D Secure Declines: If your payment is declined via 3D Secure, please get in touch with your bank for more information.
- Error Messages: If you receive an error message, contact us with as many details as possible, including the error message itself. We’ll resolve the issue as promptly as we can.
Security and Privacy
Your security is our utmost priority. Our website employs advanced encryption technology to safeguard your payment information during processing. Additionally, we adhere to PCI-DSS standards to ensure your data remains protected while you shop for women’s fashion.
We also take fraud prevention very seriously. All credit and debit card transactions are subject to validation and authorization by both us and the card issuer. To further protect our customers when making online card payments, you may encounter 3D Secure security measures. These measures are dependent on your bank issuer and may require you to enter a password, receive a security code via email or phone, or engage in additional interactions such as fingerprint authentication, two-factor authentication, or similar methods based on authentication factors. For more information regarding authentication, please consult your card-issuing bank.
Order Confirmation
Once your payment is successfully processed, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.
Contact Information
If you have any questions or concerns regarding payments or purchases, please don’t hesitate to reach out to us.
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU STREET TAI KOK TSUI
Telephone: +852 44895711
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we’ll respond to you within 24 hours.