We take immense pride in the quality of our women’s fashion products and have stringent quality control measures in place. If you encounter any issues after receiving your item, please email our customer service at [email protected].
Return Policy
Return Period
Items can be returned or exchanged within 30 days from the day of receipt.
Return Shipping Arrangements
You have two options for returning items: you can either call the post office to arrange a collection or drop them off at your nearest post office. Whether we reimburse the shipping freight depends on the reason for your return. If the return is due to our responsibility, we will cover the freight. However, if the return is caused by you, we will not reimburse the freight.
Reasons for Consumer-Initiated Returns
If the return is initiated by the consumer, the consumer is responsible for the shipping fee, which should be based on the express company you choose. Common reasons for such returns include:
- The product does not meet expectations.
- The size is too small or too large.
- The color does not match expectations.
- A change of mind or no longer needing the product.
- Ordering the wrong item or quantity.
- Not thoroughly reading the product description.
Incorrect or Damaged Items
If you have received incorrect or damaged items, please take clear photos and contact our customer service as soon as possible. Based on the specific situation, we will either re-ship the items or provide a refund compensation.
Return Address
Before sending back the products, please contact our customer service first to obtain the correct return address.
Responsibility for Shipping Fees
- If the return is caused by the consumer, the consumer should bear the shipping fee, which depends on the express company you select.
- If the goods received are damaged or incorrect due to our reasons, the consumer is not required to pay the shipping fee.
Return Requirements
- For Items Without Quality Issues: We expect customers to return the items unused, undamaged, with the original tags and packaging material intact.
- Approval from Customer Service: Before shipping the items back, customers must obtain approval from our customer service team.
- Quality Issues or Incorrect Delivery: In case of quality issues or incorrect product delivery, customers should take photos showing the problem and contact customer service for a return address.
Circumstances for Return or Refund
Customers can contact us for a return or refund in the following situations:
- Items not in their original condition, damaged, or missing parts due to our error.
- Items different from the description.
- Items returned to the sender without delivery.
- Items not delivered within the agreed time.
Return Process
Please follow our return process carefully to minimize any delays:
- Contact Customer Service: If you wish to return an item, please contact our customer service, providing your:
- Order number
- SKU number or product name
- Reason for return
- Customer Service Response: Our customer service team will respond to your request within 24 hours (on business days).
- Return the Items: Please return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
- Refund or Exchange: Once we have received the returned item(s), we will email you and arrange a refund or exchange as requested immediately.
Important Notice
- Return Address: Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
- Non-outfittstyle Items: Please ensure you do not include non-outfittstyle items in your return package by accident. We will not be responsible for sending those items back to you.
- Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of return tracking number when shipping back your returns.
Refund Policy
Misprinted/Damaged/Defective Items
Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
Order Cancellation
Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. We will NOT accept order cancellation requests if the orders have already been shipped.
Lost Parcels
If parcels are lost in transit, we will cover your loss by issuing a full refund.
Incorrect Address
If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable).
Wrong Address Provided
If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all losses.
Used or Stained Items
Items returned with obvious signs of use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not receive a refund.
Refund Processing Time
Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
How to Obtain a Return Label
- For Defective Products: This occurs when the product is incorrect or damaged by the carrier. It is our responsibility. Customers need to download/print the return label.
- For Customer Remorse: This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item. It is the customer’s responsibility to obtain a return label.
Contact Information
If you have any queries, please don’t hesitate to contact us.
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU STREET TAI KOK TSUI
Telephone: +852 44895711
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we’ll respond to you within 24 hours.